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Return & Refund Policy

What are the terms and conditions for refund?
Cancellation - If the order is cancelled before shipped, the refund will be done to your bank account and will return within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.

 Faulty/ damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.

 Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as reward points as per your convenience.

What are the rules for refund courier charges?
As we do not have a reverse pickup facility yet, we will provide you with Reward Points worth Rs. 100 for the shipping charges borne by you.

 Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

I haven't received my refund yet. What should I do?
We update our customers via email once we initiate the refund procedure.

 Bank refunds will take 7-10 business days after receiving of goods in proper condition and a refund as reward points will take 24-48 hours.